Edit: both sandwhich prices of $25.98 are taken down to 18.01 with the soccer deal buy two footlongs for 16.99 to align with my point)
Weeks ago, closing orders in person and mobile orders wise didn’t seem like a major issue. I suppose they shut down around 10 pm to empty drawers? Reopens around 12 am. Fine.
Whats not fine is forgetting to turn mobile ordering off like was done on July 11th, 2026 which is literally this past saturday?
Having your location charge $18 and then claiming you don’t know if you can make it after 12 am if I come back really kills a soul. And then the employee states I need to go through customer service through subway for a refund.
Okay…. typical usually, except I was not emailed my reciept nor did my order show up in the app (until minutes ago as I rechecked which is listed under the date 7/15/2026 which is incorrect with current photos to support order time through bank. Still no email recieved) even though I was charged.
Regardless I am missing transaction Id that is necessary for the robot help chat or even through email with support.
Now for some reason it seems I am lucky that my refund of $18 is returning (idk if just bounced and returning or what) by some grace of the mighty universe, but TURN YOUR MOBILE ORDERING OFF WHEN C L O S E D. Your store shouldn’t charge me if yall had orders in person and online off until you reopen. I reiterate, on July 11th, 2026 this was not a issue, so clearly a employee that day was on it!
I like this location. Its a pretty great subway, with good folx, but this was… kinda diabolical and yall actually gave me a heart attack.