Last time we ordered via the app, our Philly cheesesteak sandwich was served cold...I assumed a cheesesteak sandwich is always made hot, so that's my fault. We ate it cold since it was to-go.
Today I specifically put in the request for the meat to be heated in both our wraps. Once again, they were not heated. So we actually took them back inside and my wife (extremely nice person) asked if they could heat up the meat. She even showed the worker (shorter lady, late 50's?) our receipt where it stated, "Please heat up the meat in both wraps." The worker said that she didnt make the wraps so it wasnt her fault. My wife said that it's no problem and asked if they could either heat the meat up and then roll it all back together, or just make brand new wraps.
The worker said no. She said that the best she'd do is put the entire wrap in the microwave, veggies and all, because their microwaves only heat the meat. 🫤
We weren't trying to make a problem out of this so we said fine. She literally micro'd our wraps and then wouldn't even re-roll them...just handed my wife the two Subway wrappers back, with wide open wraps, and that was it. They were a mess to eat.
On top of all this, watch closely when they pretend to wash their hands. The past numerous times I've specifically watched the older guy (owner?) turn on the water, pretend to get soap, but he never actually gets soap or even puts his hands in the water...so he pretends to wash his hands and then goes directly to making sandwiches.
I really didnt want to share this post, as this is our nearest Subway, but now that they refuse to correct inaccurate orders, I'm done.