Cricket Wireless Authorized Retailer

Reseñas

• JV

  John Villarreal

  Jun 25, 2026
  5.0
  Great job Miguel for awesome service big help 👍
• MF

  Mike F

  Sep 7, 2025
  1.0
  Closed on Sunday even though their payed hours say open from 12 to 4.
• KA

  Kelly Alice

  Jan 8, 2025
  1.0
  I'm writing this review as a warning to potential customers: beware of the subpar service at the Cricket store in Tigard, Oregon. Despite reading glowing reviews praising Manager Grace's exceptional customer service, my experience was a stark contrast. Upon researching the store, I was swayed by numerous reviews highlighting Grace's knowledgeable and helpful approach. Unfortunately, my encounter revealed a different story. Grace's lack of product knowledge was striking, and her primary focus seemed to be pushing sales rather than understanding customer needs. During my visit, I sought recommendations, not intending to make a purchase. However, Grace aggressively promoted speakers and additional accessories, disregarding my explicit statement of only seeking advice. This relentless push for sales felt intrusive and dismissive of my needs. The visit proved to be an unproductive exercise, wasting valuable time. Grace's tunnel-vision approach to sales overshadowed any potential for genuine assistance or guidance. Her demeanor lacked empathy and understanding, leaving me feeling frustrated. To prospective customers, I offer the following advice: verify reviews, looking beyond glowing endorsements; set clear expectations to ensure sales staff understand your needs; and be cautious of pushy sales tactics, avoiding unnecessary purchases. Rating Breakdown Customer Service: 1/5 (Grace's performance) Product Knowledge: 2/5 (room for improvement) Overall Experience: 1.5/5 (disappointing) Cricket Store can improve by enhancing staff training, focusing on balancing sales with customer-centric approaches; emphasizing active listening to prioritize customer needs; and fostering authentic relationships to build trust and rapport. Until significant improvements are made, I caution potential customers to approach with skepticism. My disappointing experience at Cricket's Tigard location serves as a reminder: don't rely solely on reviews. Engage critically and prioritize your needs. Consider visiting nearby stores or exploring online retailers offering balanced sales approaches, knowledgeable staff and customer-centric environments. Ensure your shopping experience aligns with your expectations.
• MJ

  Mary Jones

  Apr 5, 2018
  5.0
  My spouse had a expensive pocket watch reparied.The owner is customer service friendly and courteous.
• PS

  Patricia Soria

  Jan 10, 2017
  5.0
  Very helpful. Awesome. Things are great. Leo very good.