CB
Caden Gates Barker
3 days ago
My family and I ordered two sandwiches for delivery but we ended up having to drive to pick them up, an almost plain BLT and a 5 meat Italian, both footlongs, but when we ate them they were just gross and wrong. The roast beef was dry, the bread was almost like jerky, it was chewy. The meat and everything smelt funky, like something we've never smelt before. My mom makes sandwiches a lot, and she commented that the way ours were made was just, wrong and off. The veggies were about the only thing that was fine.
I ordered delivery through the subway app on last Friday 7/31 and I was absolutely astonished with how my order came and the customer service I received over the phone. I spent a little over $80 on 4 sandwich combos for my roommates and I. I ordered a tuna sandwich as one of my combos and I didn’t get any tuna on my sandwich, and half the toppings were missing and misplaced onto another sandwich! There was also a huge, thick, black hair in one of my sandwiches! None of my roommates have short, thick, straight black hair. I called the subway a few minutes after my order was delivered and the customer service I received from an individual named Jeremiah was horrible. He offered for me to come back so he could remake my sandwich but I cannot drive, nor do my roommates have a working vehicle at the moment. He said “ya’ll can’t ask around for someone with a car, or ya’ll don’t have a bike?” To which I replied, “no that’s the entirety of the reason I door dashed” I understand that there was nothing he could do over the phone and if I couldn’t come into the store to get it fixed than there wasn’t a solution to be given to my problem at that exact moment. I still am astonished by the customer service I received, he kept insisting “I made that order perfect, I know I put tuna on it” yet you can see my photos that there is no tuna on that sandwich, just lettuce, tomatoes, and sauce! I just think that this is outrageous. The kid didn’t sound like he was much older than 17/18 years old, no manager on site for me to speak to over the phone. Unsupervised teenagers working the over night shift, giving non exceptional customer service. I’m so upset.
VC
vanessa cervantes
Aug 4, 2026
"My online order was incorrect, as I received a completely different sandwich than what was requested. Furthermore, the night shift staff member was unprofessional and dismissive. I hope this can be addressed with the team to ensure better service in the future.
I came through the drivethru. How do you mess up folding a sandwich. Plus sauce only in the crack??? So I get one bite full of sauce and the rest doesn’t have any. Or all the banana peppers piled in one spot 🤦♀️ along with all that I found pieces of spinach which were not included in my order, this has been a displeasing experience and I will not be going back to this store any time soon
JP
Jamie Prengaman
Jun 19, 2026
Horrible experience waited in the drive through line without any acknowledging me and saw people going in line and getting food inside the store while I’m sitting in the drive-through line waiting. This is a horrible display of customer service. I will be never coming to this location again