⭐☆☆☆☆
I placed an online order for pickup at 1:25 p.m. and arrived around 1:20 p.m. My order was clearly sitting on the counter with my receipt attached, but it had not been started. The employee looked unsure of what was going on and told me they would begin making it.
After waiting a few minutes, I came back inside and was then told the toaster was not working. At no point did anyone call or message me to let me know there was an issue with my order before I arrived. The employees also walked away while my sandwiches sat on the counter without communicating what the plan was or offering a solution.
After leaving the store, I called multiple times to try to resolve the issue, but no one answered the phone. I was left without my order and now have to dispute the charge with my bank to get my money back.
Equipment issues happen, but the lack of communication, customer service, and follow-through made this a very frustrating experience.