DB
Daniel Berger
Jul 16, 2026
I've never had a better customer experience at a Subway than I did at 1130 on July 16. The young lady working was professional and courteous...other Subway stores should have her train their employees especially the horrible Subway in the South Waterfront.
I had a great experience at this Subway location. The staff were helpful and polite. The restaurant itself is clean, including the seats and the tables. I was able to order what I exactly wanted to order, which is a plus. Overall, I think it is a great Subway location to visit.
My sandwich, ordered for pickup, was:
1) Made with wrong bread.
2) Bread substituted was desintegrating.
3) Drowning in mayo despite "light" order.
4) Had virtually no lettuce.
I came here after the other downtown location closed. I likely won't return based on this experience.
I want to start by giving a big shout out to Samantha, who I believe is a manager of this particular Subway. I was planning an event for 100 people and was originally going to order sandwiches from a major grocery store chain. The photos of the food looked sad and the customer service was non-existent, just a poorly designed webpage. I couldn't even customize what I wanted to get. Someone suggested Subway and I am so glad they did. The sandwiches were freshly prepared and we got exactly what we wanted. We had need for vegetarian and vegan options and they were able to do that. Samantha was super diligent about following up on my order, double and triple checking everything, and texted me when they were ready to be picked up. This was customer service at its best! You can be sure that we will be using Subway for future events. At one point Samantha said to me "I wouldn't do this job if I didn't love making sandwiches". Subway is very lucky to have her!
Had a meal of the day. The staff were very courteous and kind and the sub was perfect. Probably my favorite sub I have had at Subway ever. Being used to grimy subways, I was pleasantly surprised by the clean environment. No complaints.