RR
Richard Riffle
Jul 30, 2026
Fedex is the worst shipper. Most of the employees come from Amazon and will break Fedex policy and leave packages in front of unsecured commercial buildings. Then they turn around and blame the customer. It is why UPS is winning and FedEx continues to fail.
What an absolute garbage of a company. I live in an apartment building and I've been waiting for a delivery (that requires my signature) for the past week. Every day a driver comes by, leaves a note on the building's door and runs away. No real attempt to deliver my package. The delivery instructions clearly state the code to the door, so they can just enter, but why do that when you can end your day earlier? I called support and they actually told me that drivers can't call a phone and apparently they can't enter a door either, so what they offered is that I'll get a message from their system when the driver is less than *30* minutes from my home, so I can WAIT OUTSIDE MY BUILDING to ambush the driver when they arrive. This is the most known shipment company, who's name is almost a synonym for shipping something, so it blows my mind that this is their actual policy. What a joke.
Expedited shipping? They have failed delivery 6 times but don't have any record they can share? Endless phone calls and combined hours lost with an automated system to get a person that is "sorry" but has no solution?
Recommendation: Ship with UPS and USPS
FedEx representative came and didn’t even pickup the package and updated the status as packet pickup up. Such a unprofessional service
JS
James Sharinghousen
Mar 9, 2026
Great customer service, and a knowledgeable, helpful staff