Cricket Wireless Authorized Retailer

Reseñas

• MM

  Missy

  Jul 15, 2026
  5.0
  Juan one of the employees that work in there is the ultimate badass!!! That man can make a crazy person sane! Dealing with customer service 611 through cricket is an absolute nightmare and they need professional training because they can make someone nuts!! They have NO IDEA what they are doing at all!!!! Also 611 cricket customer service told me that they don't have technicians!?!?! Juan assured me they do. But Juan fixed the problem and assured me everything will be fine. 611 customer service turned off my service was trying to download different SIM cards and told me that there was a problem with my phone and that I should go in and buy a SIMs card for $10..... I had recently just got this phone because I was having the same problem with the other phone! I took my phone to Juan because I got disconnected from 611 and they never called me back!!!!!! And he had it fixed within 10 minutes and was able to get my original problem fixed that 611 customer service failed to and was going to leave me hanging!!! Thank u Juan for ur help!!! Whoever his boss is this is the second time that he has fixed my phone when customer service has destroyed my phone! You should give him a raise!!! 😁😁
• HJ

  Heather Johnson

  Oct 30, 2021
  1.0
  DO NOT SHOP AT THIS STORE! If I could give zero stars and write a review I would. I have been a cricket customer for over 10 years. I used to get actual customer service. They would act as if I was welcome and wanted to help me.. not act as if I was an inconvenience to their screen time. Next time I will drive the extra 20 min or shop online. At the Ontario store the "employees " if that what they are never leave their seats.. they do not acknowledge you.. if you consider a meh "hi" after your halfway thru the store a hello. I have never been offered help at this store. When I came in not knowing what phone I wanted .. she never got off her seat to help me with the unlabeled phones. When I left after walking around the counter she never said goodbye..even after I thanked her. Then I came in after looking online. Knowing pretty much what I thought I wanted. Once again.. a meh acknowledgement and barely eye contact. I think she was actually texting while I spoke to her. I bought the phone which I would just transfer my old Sim into and then I left. No thank you. I left feeling disgusted AGAIN. then a about a month later I walked in at 7:05 NO HELLO just WE'RE CLOSED. I replied the sign says 730.. they said they hasn't changed the time. Never once said they were sorry never once left their seated positions. I walked out actually upset about the disregard for customer service. I have been in the hospitality business for 20 years I have never treated any of my guests so rudely. I was disappointed and disgusted. Finally it came to a point when I absolutely had to get my daughter a phone.. and add a line. Not only do I feel they overcharged me and when I questioned that they responded with uuuuhh we don't do that. When I had done that very same thing before. When I asked about it being cheaper online and no activation charge they replied no its more expensive. I left feeling like I totally had gotten taken advantage of and they just wanted the sale. Half way thru the transaction I almost walked out but time was of the essence and I actually had to buy a new phone and add a line. They were not helpful not knowledgeable. I once again got the barely meh greeting. The attitude was I was a total inconvenience. The girl that actually helped me I think was new..but her boss just sat on her phone and when the girl asked questions she almost seemed aggravated that they were asked. Would suggest an attitude adjustment and if you want people to shop at this store at least act like you're kinda happy to potentially make a sale. I get they probably get a lot of different types of people and sometimes people aren't great. But I was not a bad person to deal with I knew kinda what I wanted I knew I wanted to add a line. I was giving them sales . I got no thank you. I normally would never write a review.. but I feel maybe people should know.
• RC

  Ruben Chavez

  Feb 13, 2019
  5.0
  Alex is the Guru of Phones, Genuine Salesperson, Works Hard to Help You!
• KA

  Karen Anglin

  Feb 7, 2018
  5.0
  I wish my phone don't have so much problems getting a hold of my friends and family members.