JP
Jack Pattishall
5 days ago
Matthew is a great young man and definitely knows his stuff. He explained every detail to me about what was causing my car problems. The front desk Chris is there to assist you and do his best to get you on the schedule. Great team of people at this business and would recommend to all my friends
I brought a tire in for a patch, and after 2 and a 1 hours, they determined that it had a sidewall puncture as well. And I needed a new tire. The new tire was three hundred and eighty five dollars, for a b f goodrich all terrain. Wouldn't be until the next day I left the rim. So that they could have it already on the rim. When I arrived the next day, she said it was going to be a total of 508. I questioned a $123 for mounting and balancing one tire
And said if it was going to be a long time, I would just take it home and put it on the vehicle myself. But for a $123, it seems like I should get something. She said she would go into the garage and check. How long as soon as she went through? The door she told the other manager. Do you wanna go deal with this m***********? At which point I confronted her they decided to take off some of the charges, and I just took my tire and left. I hadn't cussed at her or anything else. I just questioned a hundred and twenty three dollars for mounting, and balancing one tire and said I would never come there again to buy a set because over four or five hundred dollars for mounting, and balancing would be ridiculous, and I will just go somewhere else. But to refer to a customer that's just questioning seems to be excessive charges by any kind of a derogatory name, is it really a good business model? I will not recommend your company to anybody
I wasn't planning on telling this story, but this is the third time you've asked for my review.
Update:
Since this review, they contacted me and the store is going to receive training on customer service and the huge markup was a warranty that wasn't explained to me. The labor for a tire is $
26 dollars the rest was warranty out of the total so to break it down it was $508 total $386 for the tire $6 for disposal and the rest warranty which at $90 dollars would have forgone.
MO
Michelle Oglesbee
Jun 18, 2026
From the time that I called and spoke to Chris, the manager on getting a tire quote, to the time I went into the store and spoke to Chris (not manager) and Chris - manager, I was treated with respect and knew that they would give me the best deal they could. I have been a life long supporter of another company- 43- years and am so glad I changed . Will get my future business for sure.
Have bought several sets of tires from this location. Always extremely professional, great prices and incredibly fast service! The last visit was for a tire that kept losing air. They couldn’t find a puncture so dismounted and found a dirty bead area of rim. They cleaned, replaced valve stem. With the Plus protection all at no charge! Recommend to anybody in market for tires give them a call!
DK
Dan Kavicky
Jun 10, 2026
Friendly staff. I witnessed this company going above and beyond to advocate for someone having difficulty. There is not enough of this in our present world.
Service was completed as stated during check in. Technicians provided valuable feedback about the vehicle. I have been bringing my cars here for many years and will continue to do so.
Thank you!