We have been having issues with FedEx delivering packages when a signature was required but I don't know if this FedEx location has that driver or not. BUT this location did receive my package after delivery attempt and called and left a voicemail letting me know that I had till CLOSE today, Friday 10/02, to pick it up before it was sent back to shipper. I ran errands and then had this location as my last stop before heading to work. I arrived at 6:00 pm to be told that the package was "already at the airport, we shipped it out at 4 pm". The voicemail very cleary says CLOSE, not 4 pm, not earlier in the day, etc. Had they said that I could've changed my errands to do this earlier and while it would've been a bit of an annoying drive to go back and forth between places I would've made it work just fine. Instead I wasted 20 minutes going one way to pick it up.
No - We are sorry we will contact the sender and make it right.
No - When the sender gets it contact them and have them contact us to expedite the reshipment.
Nothing.
Just bland "It's at the airport, I don't know why they'd of told you close". Ridiculous.
Wasted a 20 minute drive one way, which technically added 40 minutes time to make it to work. Lied on a voicemail OR clearly the employee has no clue what the policies are so poor training. No customer service to try and fix it or help out. Pathetic.
If my shipper can send it another way I'm going to beg them to do that. FedEx clearly cares absolutely zero.
As I am restoring a 1959 Mercedes 190SL, I constantly need parts that are simply not available in the United States. As a result, I often have to search for them in Germany, but that is only the beginning of the challenge.
Because of the new customs tariffs imposed on many European countries, not only are some European businesses refusing to sell to customers in the United States, but many post offices across Europe are also no longer accepting parcels destined for the U.S. In many cases, the only available shipping options are UPS, FedEx, or DHL.
Recently, I needed a few parts for my 1959 Mercedes, and the only place I could find them was in Germany. Unfortunately, the two sellers refused to ship directly to the United States. My only option was to have the parts shipped to my sister in Paris, France, and then have her forward them to my home in Tigard, Oregon.
On Tuesday, July 28, at around 11:00 a.m., my sister called to let me know she had shipped the package just a few hours earlier. She also texted me the FedEx tracking number. I told myself I would check the tracking the following morning.
Then came the surprise.
On Wednesday, July 29, at approximately 10:30 a.m., I heard the doorbell ring. Looking out the window, I saw a FedEx delivery van. When I opened the door, I could hardly believe my eyes; it was the package my sister had shipped from Paris less than 24 hours earlier.
I was absolutely amazed.
I immediately called my sister in Paris and told her the package had already been delivered. At first, she thought I was joking. But after I texted her a few photos, she was just as astonished as I was.
Receiving an international package from Paris, France, in Tigard, Oregon, in less than 24 hours seemed almost impossible.
Thank you, FedEx, for such an incredible delivery experience.