The UPS Store

Reviews

• NN

  Nikita

  May 23, 2026
  5.0
  The new owners and their employees are always pleasant and helpful. Quick service!
• PL

  Patricia Leavitt

  May 19, 2026
  5.0
  These women that weee there today was absolutely the best .. id recommend this UPS STORE… if I could give a million stars to the girls that helped me today ..5/18/2026 at 10:00 peso this morning… thank you for sticking up for me
• MT

  Monnie Tran

  May 12, 2026
  1.0
  Updated: My concern was never about the policy itself. It was about the way I was spoken to during the interaction. Being repeatedly told I was being dishonest, and hearing “I’m tired of arguing with you,” was unprofessional and uncomfortable as a customer. Policies can be explained respectfully without making customers feel belittled. I shared my experience honestly, and I stand by how the interaction made me feel. The original: I would give her 0 star if I could ! I run a company and deal with shipping, orders, and returns on a regular basis, and honestly, I have never experienced customer service like this before. The employee insisted that I had to purchase a separate shipping box and place my original box inside of it. I clearly explained multiple times that this was exactly how the item arrived to me. The shipment originally came in two boxes — I removed one and brought back the remaining box. I do not believe customers should have to “report” how many boxes they originally received just to complete a return. Throughout the interaction, she kept treating me as if I was lying. It was only after I showed her the delivery photo from the platform that she finally responded with, “I’m too tired to argue with you, so I’ll do it this time.” She repeated that same sentence multiple times. To be honest, the exhausting part was not the return process — it was trying to communicate with someone who refused to listen or understand the situation. As Asians, the entire interaction felt extremely uncomfortable and came across as discriminatory. I do not need a corporate explanation or apology — looking through the reviews, it is obvious this does not seem to be an isolated issue with this employee. The company should seriously reconsider the level of professionalism and customer service being provided.
• KE

  Koca Elit

  Mar 28, 2026
  5.0
  We came here because it was recommended to us, and they certainly didn't let us down—they provided excellent service. They were very friendly, attentive, and generous. Thank you very much you guys were awesome 👏🏻
• CP

  Chuck Poland

  Mar 23, 2026
  1.0
  Most of the staff that has worked in the Keizer location are just down rude. Occasionally a worker starts that very good customer service skills the others just don’t care. They don’t welcome you with a hello or if its busy they don’t have the courtesy to say we will be right with you or even a thank you as you leave.