My daughter, picked up an online order today at approximately 11:50 a.m. The order was marked as ready at 11:40 a.m. Unfortunately, the turkey on my sandwich was clearly spoiled. It had a strong, unpleasant odor and several brown discoloration spots, making it inedible.
Concerned about the food quality and potential health risks, I called the store to speak with a manager. The individual who identified herself as the manager was dismissive and argumentative from the start. She repeatedly insisted that it was impossible for their meat to be spoiled, rather than listening to my concerns or investigating the issue. She was rude during the conversation, offered no solution or attempt to make the situation right, and refused to provide her name when I asked.
I am extremely disappointed not only by the food quality but also by the way this situation was handled. I expected my concerns to be taken seriously, especially when reporting what appeared to be spoiled food. Instead, I was met with defensiveness and a lack of customer service. I would appreciate a response regarding this matter and an explanation of how it will be addressed to prevent similar incidents in the future.