I had a very disappointing experience at this Wingstop. This is the third time I’ve had an issue with the same manager. Every time I see him working, he shows no customer service skills. As soon as I walked in, he ignored me and helped the customer who came in after me. Then, before even taking my order, he rudely told me there would be a 45-minute wait, even though there were only three orders ahead of me. His attitude was unprofessional, disrespectful, and made me feel unwelcome.
I do want to mention that the rest of the crew is always friendly, polite, and provides great customer service. My complaint is specifically about the manager’s behavior. I hope management addresses this because his attitude is hurting the customer experience.
If I could give 0 starts I would that’s how disappointed I am