Ordered two footlongs in the app, and my sister ordered one. After 20 minutes of shopping in the area, we came in to see if our order was ready, and not only were the 2-3 workers there not making our food, nor was it done, they called my sister up to the counter to try to blame her for a system error that was easily sorted out if the employees would’ve just READ THE RECEIPTS.
After that, people started walking into the restaurant to order food in person, and our sandwiches got skipped instead of prioritized.
My sister ended up getting her sandwich 35 minutes after she ordered, and mine I received 40-45 minutes after. All while we sat there and listened to the employees complain about more people coming in, and not being able to use the bathroom.
This was all around 2pm-3pm, so not really the lunch rush. And after reading the reviews for this location- seems like this is a manager or owner issues with hiring poor employees specifically.
The only reason this is a 2 star is because the sandwiches were correct.