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Sierra Davis
Aug 24, 2026
The staff is very helpful and friendly
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Dani Johnson
Jul 22, 2026
SAVED MY PHONE PLAN!!!! Got me back to where I wanted to be!! Go KAYLA!! She is an asset to yalls team!
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Rosa Kinslow
Apr 23, 2026
Terrible experience, unprofessional staff they lie to you and wrongfully charged you for things and even after you prove them being wrong they still don't refund you,I was with out a phone over a week ,with 2 days in store,I finally have a phone thanks to a old employee that I was able to get a hold of Kim Morgan , with her advice and honesty I was able to get my phone going in no time or problem, I will never walk into the Shawnee store again!!
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Penny Williams
Apr 9, 2026
The worst! I went in to add a line and they added a line on a different plan so I was almost paying double and now the company refuses to give me a credit for something that was their fault. This place has gone down hill since they rehired an area manager that they had already fired as a store manager previously! I recommend going to a different business because now cricket does not care to have you as a customer or not.
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darren lachappell
May 6, 2021
Ask for kim she was very knowledgeable as well as nice and told me about autopay and so far it has saved me money