MB
Mandy Butler
Aug 13, 2026
(This place doesn't even deserve 1 star)
My parents went to this Subway and had an extremely disappointing experience, especially with the manager.
They ordered a footlong Chicken & Bacon Ranch and initially asked to have different vegetables on each half. The manager came over and told them they couldn’t do that unless she charged them for two 6-inch sandwiches. My dad said okay, then just make the entire footlong the same and he would remove the vegetables he didn’t want from his half.
Even after he changed the order and they received ONE footlong made the same way throughout, the manager still charged them for TWO 6-inch sandwiches.
They also asked for an ice water and were told, “We don’t do water anymore,” so they went without a drink.
What bothered them just as much as the charge was the manager’s attitude. They said she was extremely rude throughout the interaction. There was no reason for a simple sandwich order to turn into such an unpleasant experience.
If a customer agrees to change their order to comply with what the manager says, they should not still be charged the higher price for two separate sandwiches when that’s not what they received.
Very disappointing customer service, especially coming from a manager. We will also be contacting the franchise owner regarding the experience and the charge.