TS
Tyler Striplin
5 days ago
Very disappointing experience. The store’s posted closing time is 9:00 PM, and I walked in at 8:08 PM. One employee greeted me and asked how she could help. Shortly afterward, a store manager came from the back and said they needed to get the online orders taken care of. She then asked the employee I had spoken with if she was clocking out.
I asked both employees if the store was closed, and they both said no. However, despite the store still being open for almost another hour, neither one made any effort to take my order or help me.
I completely understand that online orders can get busy, but if the restaurant is open until 9:00 PM, customers who walk in before closing should still be treated like customers. If you’re not going to serve walk-in customers after a certain time, the posted hours should reflect that.
Unfortunately, I left without being helped. Very poor customer service, and definitely not the experience I expected.