PT
Patricia Thomas
Mar 6, 2026
Ordered online, went to pick up order- sat at the drive thru window for 10 minutes before the worker acknowledged me. I watched him make every order that walked in. Once he acknowledged me, he proceeded to tell me some of the items I ordered weren’t in stock so I said it was ok to substitute some things. I ended up waiting another 15 minutes, watching him work alone and make every walk-in order, so went inside to cancel my order. He hadn’t even started my order yet (I had 3 meals ordered). Needless to say, it was well over pick up time for the order (I have email confirmations time stamped & printed receipts). He walks to the back to get someone and says “she’ll help you cancel your order”. I wait again, and see a girl slowly walking from the back with her face planted in her phone. I guess she was on break, but this service is absolutely terrible. This entire situation took over 30 minutes from the time I arrived to the time I walked out with a cancelled order. I asked for the name of the manager, the girl responded “honestly I’m not sure, I’m sorry”. So my family and I drove to subway at loves and gave them our business.