This place is inconsistent and does not give good information went into put my son's phone on my account he was told within 30 days he could do it The girl tells us it has to be 60 days otherwise the manager comes out it turns out to be 6 months these people don't know how to find their butts with both hands
JC
José Robles (Chepoo)
Apr 22, 2026
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GW
Greta Walden
Mar 13, 2026
Not a fan of this store. I went in- with a problem - my phone would not accept calls. Would just immediately go to voice mail. Jesse- or Jessica- NEVER addressed me when I came in. Just talked to her friend the whole time, until I could tell she wasn’t a customer. I asked -‘ can you help me with a problem?’ She actually made it even worse, where, when I tried to dial out- THEN , it immediately said ‘call failed’- when I went back in, STILL talking to her friend, she finally said ‘ it’s just too old. Go to the Apple Store’ - so, I picked another Cricket store with Jayden on 9th St. HE WAS GREAT!!!
AD
Alyson Donor
Aug 17, 2017
This store has the most incompetent people working. They don't listen to the customer's requests. They assume what they want. I was even told by the girl she assumed I was coming in about 2 different accounts. WHY WOULD SHE ASSUME THIS?? I went in with 2 simple requests, get a new SIMS card & make a bridge payment. Once you make that bridge payment is made you can't make any changes. So now I don't have a phone till the remaining balance is paid, even though I paid to extend my service. Cricket has POOR customer service, revolving door of employees & no management.