It takes soooo long to get your food and the only person behind the counter complains the entire time she makes the thing. Avoid this place and go down the road
This franchise owned subway is 1 of the worst subways with the worst customer service ive ever been to.
I can walk to this subway...its the main reason i gave it so many chances after being grossly disappointed each time.
The lesson I learned was to just drive to the 1 of 4 different subways within 3miles of this shamefully embarrassment of a subway.
The last 3 times I went to this franchise the older lady behind the counter was so short and rude with me. As if me trying to give this business my money was ruining her day.
How dare I try to spend $70+ on a meal for my family at this overpriced franchise.
The last 3 times i ordered a dozen cookies. She told me they were fresh those 3 times.
The cookies were so hard. Noway those werent from the night before.
Cookies made that morning dont get that hard in less than 8 hours.
I ended up throwing them away.
Not worth getting a refund or making a fuss over.
After the 3rd time its clearly a pattern and I would like to get what I pay for atleast once from this place.
I was there today 8-7-26 @ 1845 on a friday.
Before i start reading off the list on my phone I ask her if she is able to make me 12 fresh cookies.
She said no im not making fresh cookies there are some here n they were made earlier.
I said ok, but the last 3 times you told me that the cookies were fresh and made that morning they were too hard to eat.
She sighed and rolled her eyes saying well these are the cookies we have.
I acknowledge what she says and ask again if she could please make a dozen fresh cookies so I dont have the same experience with hard cookies I had the last 3 times.
She kept repeating in a rude tone that the cookies were there and she wasnt making more.
I said ok just verifying you are NOT going to make 12 fresh cookies for a $70+ order?
She said firmly no.
I said thank you and walked out.
No need to speak to a manager that isnt there because I will never go back.
I can leave a review online and take my business elsewhere and be done with that place.
Just drive a couple more minutes to avoid this subway.
The subway on erie street by the dunkin' donuts and Jets pizza happily made me fresh cookies to go with my $75 my order.
MS
Matthew Scanlon
Jul 19, 2026
The rudest lady. Always get upset and mad when a customer walks in. It's your job. Probably would have a lot more business if she wasn't employed here. Im sure you get complaints about her non stop.
Attempted to stop in for a sandwich for the first time… only to walk in listening to a tirade by the only employee about being the only one there. Really hostile and awkward, I just left. If this is the best they can do, just close down and stop wasting everyone’s time. It’s an embarrassment.
SM
Samantha Marinucci
Mar 3, 2026
Absolutely the worst experience. Deserves 0 stars. The employee making our order was swearing at the order the entire time and muttering things to themselves. Did not give the extra sauce or even the extra meat we PAID for, threw the sub bag up on the shelf and immediately, and angrily, threw their gloves off and went to hide in the restroom. I went and grabbed my drink cup myself, filled it, and left in shock. How is this person employed there with that attitude? Management and even corporate should step in. Go literally anywhere else for your food everyone.