I would have expected more compassion and understanding toward people with dietary restrictions and medical conditions.
My father is one of the kindest people you could ever meet, and after this experience, he’s genuinely questioning what he did wrong to deserve being treated this way. No one should leave an interaction feeling embarrassed for trying to take care of their health.
My father is currently in stage five kidney failure, which requires strict portion control and dietary restrictions to maintain his health during an already difficult time. He politely explained this to the staff, yet they responded with visible frustration, ignored his request, and even charged him extra for a sandwich he ultimately couldn’t eat because of the way it was prepared.
He didn’t argue or complain — he simply paid and left. But seeing him blame himself afterward for having medical dietary restrictions is where I draw the line.
As a society, we need to do better. We should treat people with kindness and empathy because we never truly know what someone else is going through. Especially at a location next to a hospital, a little understanding and compassion should not be too much to ask.
SJ
Smawy Jameel
Apr 28, 2026
5.0
This is by far the best subway location ive tried in the past 5 years or so
SL
Stephanie Laymon
Jan 27, 2021
2.0
Rather then honor the coupon they said it was the Cleveland area.
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