BG
Bethany Gregory
Mar 30, 2026
My visit to Subway was disappointing. From the moment we walked in, the associate seemed to be in a bad mood and even let out a loud sigh, which didn’t feel welcoming.
The lobby also needed attention, as several tables were dirty with dried ranch and crumbs.
I’ve worked in customer service for over 20 years, so I try to be patient and respectful when ordering. I asked for my veggies two at a time to keep things simple. When I requested onions, I was told there were none, even though there were clearly some in the pan. While they may not have been ideal, the situation could have been explained better.
Instead, when the onions were added, it felt excessive and intentional. The same happened when I asked for salt and pepper—it was applied with a very heavy hand, to the point where it came across as more than just a simple mistake.
I truly hope the associate was just having a rough day, as we all do. However, the overall interaction felt uncomfortable and left a negative impression.