Subway

Reseñas

• AH

  Amy Hahler

  Jul 15, 2026
  1.0
  This subway is terrible Every time I order online I am over charged told 3 times I would be issued a refund for being charged around 60 bucks for 2 subs. I also have been over charged in store told one price and card ran for another then when said something before I even leave the counter I am told to come back to speak to manager for refund but guess what manager is never there either. It's wildly inappropriate for a sub artist to giggle in a customers face because there upset .
• SS

  shannon shannon

  Jun 9, 2026
  1.0
  We were just at the Utica subway. The lady making our sandwiches didn’t like the way we ordered our sandwiches. She made us leave and would not let us have our order. She wanted to tell us about how she was blind in one eye and couldn’t hear. So we thought we were helping her when we knew what we wanted. I’ve never been treated like this is a restaurant . She needs some customer service training .
• LL

  Lou

  Mar 19, 2026
  1.0
  Horrible experience! Both employees were rude and lacked basic customer service skills. One talked about another employee and how they couldn’t remember how to make a simple sub and proceeds to make our sub and makes the wrong sub. The other employee finished my food and proceeded to ring up the order, began to collect payment and the system went down, which was no big deal. When it was time to pay I asked could I enter my phone number for rewards and I was answered back with just wait a minute, very rudely. Transaction complete and the last sub was being wrapped, another customer has walked in. He was told they’d be right with him. Only 3 of us in the store, 2 of us together. The employee puts the sticker on the sub, we’ve already paid, lays the sub down. Then goes around to the pick up orders, calls out a name and hands the customer his food. Meanwhile, that last sub is just laying on the counter beside the bag with the rest of the food. He then walks back to the prep table, stands there, looks over at us, still standing there and then realizes that our sub is still lying there beside the bag. Bags it and hastily shoved it across the counter with the driest, have a good night. I just can’t figure out why the other guy, whom came in at the end of our food being made, was waited on right in the middle of our transaction. Not to mention, the prep table was a holy mess! I worked for subway 30 years ago and I am appalled at how these companies allow people to treat customers so badly and how uneducated they are about common customer service. Provide better training for your employees! This is not the first time this has happened. It’s just the first time I spoke up. After many chances, we will not return.
• SB

  Sandi Burford

  May 10, 2025
  1.0
  Did a carry out order & was charged a tip !! Why?!
• AB

  Amanda Broseus

  Apr 9, 2023
  5.0
  Super fast and friendly service even on a Saturday they were understaffed. Fresh food!