Advance Auto Parts

Reseñas

• DS

  Deven Sturgeon

  1 day ago
  5.0
  Breck along with Scott did an amazing job, helping with an overnight charge on a battery, that turned out to be bad. And made the warranty exchange an extremely easy process. Came back 15 minutes later and breck helped me again, just to check to make sure my alternator was good and it was. He did an amazing job!
• SX

  Smoove X

  2 days ago
  5.0
  Tom B was outstanding! Helped me find exactly what I needed when a different chain of auto part stores directed me in the wrong direction. The store was Clean, and a good environment. I will only be going to this location for anything I need from now on. Thank you so much Tom. You made my day.
• GK

  Grant K

  6 days ago
  5.0
  Go see Scott Davis for all your vehicle needs. Scott has a great attitude and great customer service. Thanks Scott.
• NS

  Nick Schimmoeller

  Oct 30, 2026
  5.0
  This store had exactly what I needed to complete my car project. Scott is a exceptional employee and goes out of his way to help me with finding the items I needed. Will return because of the his superior customer service!
• BB

  Brent Brown

  Oct 27, 2026
  1.0
  Writing **Extremely Disappointed in the Troy, Ohio Location — Absolutely Terrible Customer Service** Beyond disappointed with the customer service at the Troy, Ohio location is an understatement. I am absolutely disgusted with how this situation was handled. I originally purchased light bulbs from the Piqua location. The employee helping me grabbed the wrong bulbs, off by one number. Honest mistake, and I had no problem with that. I was picking out oil, so she grabbed the bulbs for me. I trusted that the person helping me would make sure I was getting the correct bulbs for my truck. I never imagined I would need to double-check an employee’s work just to avoid this exact situation. I got home, tried to install the bulbs, and realized they didn’t fit. No big deal, I thought. The Troy location is on my way home from work, so I figured I could stop in, explain the situation, and get it taken care of. Instead, I was met with an employee telling me they couldn’t return the bulbs because they were electrical. I went back out to my truck, thought about how ridiculous the situation was, and decided to go back inside to speak with a manager. The manager’s response was just as disappointing. I was told it was MY responsibility to make sure the bulbs were correct before purchasing them, regardless of whether an employee selected them for me. So let me get this straight: I trust your employee to help me find the correct part, your employee gives me the wrong one, and somehow I’m the one who has to take responsibility for their mistake? Then, instead of trying to help resolve the problem, I’m basically told tough luck because it’s electrical? **That is absolutely unacceptable customer service.** Mistakes happen. I understand that. What I cannot understand is a business refusing to take any accountability when its own employee gives a customer the wrong product. The least they could have done was show some understanding and make an effort to resolve the issue instead of making me feel like I was the one who did something wrong. The most frustrating part is that this could have been a simple, painless fix. Instead, the way I was treated turned a minor mistake into a completely aggravating experience. The lack of accountability, the attitude, and the unwillingness to help left a terrible impression. **If you shop at the Troy location, take this as a warning:** Do not assume the employees are giving you the correct part, even if they are the ones who look it up and select it for you. Double-check every single thing before you leave, because apparently, if they get it wrong, you’re on your own. I went in expecting basic customer service and common sense. What I got was an unnecessary headache and a manager who seemed more interested in blaming the customer than making things right. **And here’s the biggest difference: I ended up driving all the way to Piqua, where I originally purchased the bulbs, and they took care of me with absolutely no problem and no issues whatsoever.** The Piqua location handled the situation the way you would expect a business to handle it. They were willing to help, and the problem was resolved without all the unnecessary hassle I experienced in Troy. It’s ridiculous that I had to go out of my way to get a simple issue resolved when the Troy location could have handled it in the first place. The difference in customer service between these two locations speaks for itself. Piqua earned my appreciation for taking care of me, while Troy left me extremely disappointed and questioning why I should shop there at all.