The UPS Store

Reviews

• SS

  Samantha Stephens

  Jun 6, 2026
  5.0
  I’ve used this UPS Store for both shipping packages and notary services, and I’ve had a great experience each time. The staff has been helpful, efficient, and easy to work with, which makes a huge difference when I’m trying to get business or personal errands handled quickly. I really appreciate having a reliable local place where I can ship items, take care of documents, and know things will be handled professionally. Definitely a convenient and dependable stop.
• JH

  Justin Heiser

  Apr 9, 2026
  1.0
  "Closed for drop offs." Just go out of business already.
• SE

  Scott Emmert

  Mar 31, 2026
  1.0
  They charged me $14 to ship 2 tshirts from Akron to Pittsburgh. 2 days ago. Has not arrived. Maybe just use the regular post office? They're probably not incentivised to rip you off.
• VS

  Valerie Scalf

  Jan 31, 2026
  1.0
  This UPS store is filled with extremely rude, angry, unhelpful employees.
• MM

  Mike

  Jan 19, 2026
  1.0
  This is one of the worst UPS Store locations I have ever been to. Just a few months ago, it was decent and had good employees who understood English and could actually help customers. Now, the staff can barely understand what you are asking, and simple requests take far longer than they should because of constant miscommunication. On top of that, the owner or manager is extremely rude and unprofessional. I used to read the negative reviews about the manager and wonder if they were exaggerated, but after my experience, I can say they are absolutely true. The service has gone downhill fast. It is disappointing because this store was acceptable not long ago. I would strongly recommend driving a few extra miles and going to a different UPS Store. I would have given zero stars if that were an option. With so many bad reviews, it is surprising that this location is still operating, and it makes you wonder why UPS has not addressed these issues.