The UPS Store

Reseñas

• TT

  Trenton Toy

  2 days ago
  1.0
  For those who aren't interested in the details of this 1-star review, here is a summary: a return item costing several hundred dollars was dropped off here and there is no record of the item ever leaving the store; no refund has been received and the UPS employee, Baskota Elawaidy (identified from her profile picture on a Google review she left for this same UPS) demonstrated a multitude of unprofessional qualities over several interactions and a total unwillingness to accept the possibility that she/UPS made a mistake by mishandling a package. Judging by other 1-star reviews, they likely encountered Elawaidy as well. On June 22, 2026, at approximately 4:15 p.m., I dropped off a return package at the UPS Store in North Ridgeville. Elawaidy scanned the label but was unable to print it and instructed the me to email the label to the store. I emailed the label and left the package at the store. Approximately two months later, after realizing no refund had been received, I returned to the store and discovered that the tracking information showed no shipment activity beyond the label creation. Elawaidy stated that the package was not at the store and directed me to contact UPS corporate. Another employee reviewed the tracking information and found that it showed a customer drop-off at the UPS Middleburg Heights location on the same date and time as my original visit. I subsequently contacted UPS tracking and investigations but received no resolution, and the original retailer would not issue a refund because the package had not been confirmed as returned. Based on the information listed in UPS systems, UPS advised me to work with the original store to resolve this problem. Several days later, I returned to the store and questioned the discrepancy in the tracking information, particularly because the recorded drop-off date and time corresponded with the my original visit to the North Ridgeville location. Elawaidy rudely continued to claim that the package would not have remained at the store and said she did not know why the UPS system displayed the information that way. When I questioned whether anyone had searched the store, Elawaidy permitted me, a non-UPS employee, to search the employee-only area but the package was not located. Elawaidy later scanned the original return label, which generated a receipt and stated that I could file a claim because the package was now considered dropped off. The tracking history subsequently now shows customer drop-offs at Middleburg Heights on both June 22 and August 27, despite me only having been at the North Ridgeville store on both occasions/times. I remain without the package or a refund and am primarily concerned about the apparent mishandling of the package and the lack of meaningful investigation or assistance in resolving the discrepancy. Throughout this entire process Elawaidy was rude, unwilling to help solve the problem, and consider possible reasons for this situation despite the facts available. I was happy to see North Ridgeville land a UPS location but will now be driving elsewhere for all UPS matters in the future. To date, a fraud claim has been filed with UPS and a complaint submitted to the Better Business Bureau.
• LC

  Lauren Chad

  6 days ago
  5.0
  Marmar was absolutely amazing! She was so kind, patient, and helpful throughout the entire process. She took the time to answer my questions and made sure everything was handled correctly. You can tell she genuinely cares about giving customers a good experience. It’s hard to find customer service like this anymore. Thank you, Marmar, for making my visit so easy and pleasant! Definitely recommend this UPS Store!
• JZ

  Jamil Zayed

  6 days ago
  5.0
  I came in on the 25th of August, I came to do some shipping services. And this by far is the cheapest packing materials there is. The ladies there were very polite and very respectful. They offered me a lot of different options for shipping. They are so helpful.
• TK

  Tanya Koziol

  Jul 16, 2026
  5.0
  I drive over 30 minutes out of my way just to experience the exceptional customer service provided by Clara at this location! She is extremely knowledgeable, hard working, helpful, kind and considerate. I have unfortunately experienced horrible customer service at other UPS stores in much closer proximity and would drive here any day just because she provides the highest quality customer service! Thank you for taking such pride in your work and for treating customers the way they deserve to be treated.
• CC

  Cam

  Jul 14, 2026
  5.0
  FINALLY A UPS IN N. RIDGEVILLE!!! And the woman who owns it is absolutely a pleasure to interact with. I haven’t had to wait on line either. So convenient, thank you.