Staff is very friendly and the place is easy to get a bite if you stuck at the local steel mill
Yesterday, August 2, at around 3:00 PM, I placed a mobile order through the app for this location. The app clearly showed that the store was open, so I had no reason to believe there would be an issue. I arrived around 4:30 PM only to be told by the BP employee, “They are closed. There isn’t a Subway employee here to make or prepare the sandwiches, and orders have been going through all day.”
My question is: if there was no employee available to make orders, why did the app mark my nearly $30 order as “ready”? Since the app doesn’t allow customers to cancel mobile orders, and the BP employee wasn’t able to assist me, I was left with no option but to leave without my food.
To make matters worse, I then had to spend another $30+ at a different Subway farther down Harvard just to feed my family. This experience was extremely disappointing and frustrating.
I will be contacting customer service for a full refund. I sincerely hope there are no issues with getting my money back, as I paid for food that was never prepared or received. This situation should not happen, and the app should not continue accepting or marking orders as ready when the location has no staff available to fulfill them.
JS
Jeremy Sigler
Jul 23, 2026
Horrible customer service and inconsistent services. Online orders not found when picking up. Lazy worker didn’t nothing! Dirty and rude staff! This location needs to be shut down!
DT
Debbie tritsarolis
Jun 5, 2026
It’s a gas station Subway but if April is there it will be the best sandwich ever!! April was patient with out order and very knowledgeable about the subway App and menu. April is a true sandwich artist. I will be back!!!
PL
Peacock Landscaping
Jun 4, 2026
It's 3 ppl in line, I'm the last, she said "I won't be able to serve you after them, because I got to unload a truck". With an I'm the manager and no one can day anything about it. Keep in mind i was the last in line. 6/3/2026. Very unprofessional and disrespectful