The UPS Store

Reseñas

• GG

  Grant Grabill

  3 days ago
  5.0
  Every time I have gone to the Lakewood store, the people at the counter have been extremely helpful. I’m posting today because I walked in with a return label, not paying attention, that was a label for USPS. The guy at the counter scaled my paper label down to fit on the box, attached it, and sent it out in their outgoing mail so I didn’t have to do anything. No condescending attitude, no you got the wrong place…just let me help you with this and you can go on your way. Such a breath of fresh air. Sorry sir that I did not get your name.
• NG

  N G

  Aug 3, 2026
  1.0
  The one star is entirely due to the tall, male employee who quite literally BARKS at every single person that walks in. It's entirely rude and completely unnecessary. This happens regardless of how many customers are in the store. He does so much barking about the kiosk (and whatever else) that the he actually further delays helping the person he is trying to help and confuses every single person in line. This just delays the line even further. The thing is that he even barks when there is no one else there. If I walk in there by myself he barks. If I walk in and there is one other person - he barks. If you have a package, a question, a return, if you want to spend $100+ on shipping - be prepared to be barked at constantly and nonstop. So silly and unnecessary for no reason.
• JH

  Julie Helton

  Jun 25, 2026
  5.0
  Tiffany and Josh were EXTREMELY HELPFUL!!! Levi was very friendly as well. Tiffany and Josh both deserve a raise!!! They went out of their way to help us. Josh went to our vehicle to help bring in our items that were shipped as well. I am so glad I choose this location to ship from.
• SB

  Steve Bozsa

  Jun 22, 2026
  5.0
  Dropped off a package 📦 got a receipt left easy peasy
• ES

  Eric Swinderman

  Jun 1, 2026
  1.0
  Avoid this location. Lazy scanning cost me $100 (and management doesn't care). I will never use this Lakewood location again. I went in to ship multiple packages of T-shirts to my students. The employee at the counter accidentally scanned the exact same package twice. Because of this careless mistake, one of my actual packages went onto a truck without ever being properly input into the system. When you’re shipping multiple things, you trust the employees to do their jobs right—you don't sit there and audit every digit of a 18-character tracking number on the spot. Because of their error, the package was never delivered, and because there was no digital record of its true tracking number, it was impossible to track down. The worst part was the management's response. I brought the receipt back to the store and showed the owner the undeniable proof: **two identical tracking numbers printed right there on the receipt.** It was a clear, unarguable mistake on their end. Instead of taking responsibility or trying to make it right, the owner flatly refused to help. I am out $100 worth of merchandise because they wouldn't own up to a scanning error. I now actively avoid this store and make a special drive out to the Rocky River location whenever I need to use UPS. Save yourself the headache and the lost money—go somewhere else.