UPDATE 9/11/26 - YOU CAN'T MAKE THIS STUFF UP. NEW REVIEW -20
9/11 - I took my pkg to FedEx 9/8 for a delivery no later than 9/10. Today 9/11 at 5pm FedEx delivered my package -- TO ME!!!!!
She originally said it would arrive at the holding location 9/9, not guaranteed but guaranteed for 9/10. Great that's what I need. Fast forward to 9/10 - I text the recipient my FedEx tracking said it was delivered at 7:13am ready for pick up 9/10. They go after work around 5:30, no package. See ramble below!!!
After all the calls last night, 9/10 back n forth - FedEx now claims package is in delivery center at Grove City and will reach holding location morning of 9/11. Throughout the night I get text updates pkg is ready for pick up at holding location next 5 days -- even tho customer service less than an hour or so ago told me it was in Grove City, OH delivery center.
Then a text that says it's on its way to the holding location scheduled to arrive 9/9 (it's 9/10!)
Then I get a text telling me I'm getting a package....from me!!!
Now today 9/11 I get a text at 930am saying my package is scheduled to arrive at the holding facility 9/9.....again!!!!!
I go online to tracking.
At 4pm it says it's out for delivery from Grove City, OH at 4:55am -- TO THE HOLDING LOCATION ADDRESS.
Finally!!!!!!!
At 5pm 9/11 - delivery truck pulls up to my house and guy comes walking towards my house ------WITH MY PACKAGE THAT WAS SUPPOSED TO BE AT THE HOLDING FACILITY 9/10....then 9/11....I dont think it ever once reached at holding facility.
Package has sticker on it return to shipper hold expired!!!!!!!!!! It never was at hold place so the 5 day hold never had a chance to expire!!!!!!!!
So I trudge off to Fedex office......again. I have no other option --- certified mail and UPS only attempt delivery so many times and during the work week the recipient isnt home during their delivery hours. I need it at the hold facility so it can be picked up after 5 and get a signature acknowledging receipt.
Let's see where it ends up 9/12.
FEDEX YOU ARE HORRIBLE, INEPT, YOUR TRACKING IS CRAP - The reviews circulating on how awful you are are exactly on point. Will NEVER use FedEx again. Will pay private delivery service before I experience this again. Time and expense totally unjustified.
ORIGINAL REVIEW:
How do you do -10. Horrible service, horrible customer service, horrible tracking. Horrible everything. Said package was at holding location. Called holding location said it wasn't there, back and forth 2 more times, called Fed Ex again and did a 3 way call with hold location. Confirmed not there. Fed Ex rep said they was calling previous facility, out us on hild and disconnected. So far 2 hours and no resolution.
H O R R I B L E
Even escalated to supervisor with no resulolution.