CB
Charles Barnett
Oct 25, 2024
I ordered online and came to pick up my order. When I got home, I found that the sandwiches were NOT what I ordered (yes, I should have opened the packaging before I left, but we should be able to expect accuracy). I called and Tina said they will remake them and to come pick them up. I told them I couldn't be there until later, since I had no time and needed to return to work, in which they agreed to make them around 5 when I could arrive.
I got there a bit early at 4:45 and the sandwiches were ready at the pickup shelf. I noticed they were cold and the employee admitted they had been there since noon or so, so they lied and didn't make them at the agreed-upon time. These sandwiches had mayonnaise-based sauces on them and could get someone very sick. They agreed to remake them, but were out of the ghost pepper bread. The proper sandwiches were remade (sans the correct bread), but didn't have the extra ingredients that we requested.
I'm not returning here again. This place is now a joke to me and the wife, in which we say we're traumatized every time we see a commercial for Subway.
I only gave two stars because they were willing to remake them, even though it still wasn't just right. Tina needs a lesson in proper food handling as well as listening. The Subway at 4820 Dixie is just as bad. Perhaps they are managed by the same people.