Online ordering system gives zero options for putting toppings on half or side or sauce on half or side. Forced to order without and have to ask for topping at pickup. Any subway ive ever been to has never had an issue giving 2 sides of sauce per sub since i ordered it dry and no issue putting the additional topping either on half or in a side cup. Except for this store. This store will not only refuse to give you more than 1 half filled side of sauce for your dry sub, but, also will refuse to sell you even a single extra side of sauce or toppings. If you cant offer the option to put sauce or toppings on the side or on half, why refuse to sell the options upon pickup. This is the only store ive ever encountered this issue with. I had to go to a different store and ask for 2 sides of sauce and a small side of lettuce and tomatoes, which they had zero problem doing. Guess where im going next time? NOT HERE!
HM
Harley Minick
Jul 29, 2026
Rude employees, they do not accept coupons apparently even though they are subway mailed coupons. Go to any other location these owners are awful
SO
Sharmane Olshewski
May 27, 2026
Not the second third of fourth time they have made my food wrong and refused to remake it! I spent $50 plus dollars to have food delivered the driver that picked up the food gave my food to someone else and they still refused to remake my order! They are rude and incompetent! No one from Subway corporate returns calls or emails just chalk me for my money! I’m sick of it! Something has to be done! Always rude on the phone barely speaks English, and always refuse to fix what they mess up! Regardless if you have the recipient to prove the may it wrong! The way yall speak to people is insane! They show no respect for women the person I spoke to today laughed when I told him I wanted my sub remade!
RV
Reana Vincent
May 12, 2026
I wanted to leave a kind review for Mike at Subway store #12505-0 on Broadview Rd in Cleveland. My husband and I
were out on a date in a part of town we were extremely unfamiliar with, and we needed somewhere safe to park for
about 30–45 minutes. I went inside, introduced myself, and asked if it would be okay to leave our vehicle in their lot for
a short time. Mike was incredibly kind and reassuring. I even offered to make a purchase so he wouldn’t get in trouble
for allowing it, and he told me not to worry about it at all. In a world where people can sometimes be cold or
dismissive, his simple act of kindness and understanding genuinely meant a lot to us. Subway is lucky to have such a
respectful, compassionate, and professional young man representing their business. Employees like Mike are exactly
the kind of people companies should value and hold onto. He deserves a raise for setting such a great example of
kindness and customer service. Thank you again, Mike — your kindness did not go unnoticed.
Reana
KB
Kristina Boulding
Apr 27, 2026
Rude employess... sloppy sandwichs..missing items.. Horrible store...go to W. 25th way better