As of today 05/30/2025 around 11 AM, I visited Subway for lunch and ordered a veggie sandwich on Italian bread, toasted—just like I always do. However, when I tried the sandwich, the bread was extremely hard on the outside (almost like a rock) and oddly chewy on the inside. It was very difficult to eat.
I politely asked the staff member if the bread was freshly made. Instead of offering any help, he quickly put on gloves, grabbed my sandwich to inspect it, and then blamed the issue on me—toasting it, he said, was the reason the bread became hard.
I’ve been ordering toasted sandwiches on Italian bread from Subway for years and never had this problem. This clearly wasn’t about the toasting—it felt like the bread was either stale or overbaked before it was even toasted.
What disappointed me more than the sandwich was the lack of accountability and poor customer service. Rather than acknowledging the issue or offering to remake it, I was blamed for how I ordered it.