Advance Auto Parts

Reseñas

• RM

  Rita Montgomery

  Jun 10, 2026
  5.0
  I went to have a sensor checked. They were very knowledgeable and friendly
• LG

  larry glass

  May 5, 2026
  5.0
  Great staff
• EQ

  Eleazar Oriol Posas Quirama

  Jan 1, 2026
  1.0
  Unacceptable and Confusing Return Process – Poor Customer Service On 12/31/25, I went to this store to purchase a battery for my truck. I explained my vehicle details, and the employee who assisted me assured me that the battery he sold me was the correct one. Based on that assurance, I completed the purchase. When I got home and attempted to install the battery, I immediately realized it was not the correct battery and would not work for my truck. I returned to the store the following day to return the incorrect battery. Upon returning, the attendant treated the situation as if the mistake were mine and asked what I needed, despite the fact that I relied on their employee’s guidance. I explained what happened. He mentioned having difficulty finding the transaction, which I understood. After approximately 13 minutes and discussions between the attendant and a manager, they acknowledged that the transaction had been done incorrectly the day before. At that point, I was told I needed to pay an additional $23 for a battery core fee “because the law requires it.” However, when reviewing the receipts, the original transaction totaled $302.43, and the replacement battery is the same price as the original one. Despite returning the incorrect battery, they processed a “return” without requesting my credit card and issued a receipt showing a refund of only $259.99, not the full $302.43 I originally paid. That leaves $42.44 unaccounted for. I asked why the full amount was not refunded and why I would need to pay an additional $23 when both batteries are priced the same. The attendant’s response was that I would need to come back at 7:00 AM the next day to speak with the general manager, who could explain why the store effectively kept $44 from my original purchase. At that point, after the confusion, lack of clear explanation, and poor customer service, I decided to leave and document this experience publicly. I am including photos of all receipts to show exactly what occurred. This situation reflects poor business practices, unclear refund handling, and unprofessional customer service. I expect transparency and accountability when a mistake is made by the store—not to be told to return another day to recover money that should never have been withheld.