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Mark P Moser
Jun 28, 2026
Placed an order through the Subway app (Order #2FE6B018-D1) and received confirmation that it was ready. When I arrived, nobody even bothered to inform me of an issue right away. I was left standing there waiting for five minutes while one employee ignored me to make someone else's food, and another girl was lounging in the back.
When they finally acknowledged me, they calmly stated they had voided my order because they "don't accept" the coupon the app approved. Because they chose to cancel it on their end, my money is now tied up for 3-4 business days, and I was forced to pay full price out of pocket again just to get my food.
When I stated that this wasn't acceptable, the girl who had been hiding in the back gave me a nasty look and extreme attitude. When asked for a manager, she sarcastically asked if I "wanted her to check the schedule," claimed her mother owns the store, and snarkily snapped, "My mom is corporate."
Unbelievably unprofessional, entitled, and lazy staff. Owning a franchise doesn’t give your kids the right to ignore paying customers and treat them like garbage. Avoid this location.