JS
Jimmy Swanson
Sep 15, 2026
Sunjia at FedEx is wonderful. Very friendly, efficient, and helpful. 5 stars +.
Staff was friendly and knowledgeable very helpful
IB
Isaac [Lamar] Brown
Sep 2, 2026
I came to this location to retrieve a $4,000 engagement ring after FedEx had misdelivered the package to another person’s residence instead of the selected FedEx Hold location.
Because of the prior misdelivery, I asked to visually inspect the exterior of the box before signing. The employee, who identified herself as Cassandra, said she could not hand me the package until I signed. My fiancée looked at it from the counter and thought the exterior appeared okay, so I signed.
Before handing it to me, Cassandra shook the box and said, “It doesn’t seem like anything is broken.” I explained that it contained an engagement ring and that shaking the box would not establish whether its contents were intact. Shaking a customer’s package and treating a reasonable concern dismissively was unprofessional, especially given the circumstances.
I ultimately received the package, which is why I am leaving two stars rather than one, but the handling of the package and the customer service were unacceptable.
Drove out the way for the place to be inconviently closed.
MA
Muhammad Asghar
Jul 9, 2026
Update:
Eventually it was not just their online system. I went back to the FedEx Location and insisted they check the drop off box to see if my package was actually sent out. They checked and nothing from yesterday went out. Then the very rude lady started arguing that they were busy yesterday and "their priority" is the customers who actually come to their store to purchase on the spot.
They then sent out my package and now its stuck at a FedEx Independence, KY location for the last 4 days. Something that was supposed to be delivered yesterday is not even moving through their system. Very sad to See FedEx dropping so low. It used to be a reliable company.
"Fedex online system is broken. I paid the extra bucks and went to this location to drop off my package around 3:30pm yesterday. It was scanned and I got the receipt but the package is not in the online system even after around 22 hours. The online customer services is even worst. They have no clue whats happening with packages. They would immedietly hang up on you and send you a link to file a claim."