Subway

Reseñas

• LL

  Lisa

  Sep 16, 2026
  1.0
  Their app automatically chooses toppings they think you might want on a sandwich, so I uncheck them all because I don’t want anything that’s checked off, but then I get to the Chesterland restaurant to pick up and see onions listed on my receipt, which I can’t have for health reasons. The young men working were understanding and respectful, apologizing and saying they’ll make a sandwich without onions within 5 minutes. I come back to the drive thru and the workers were so embarrassed to tell me that their boss watches them on camera in real time and saw the interaction of me giving the receipt back and trying to give the food back, so he called them to see what happened and they were told they weren’t allowed to do anything for me because he saw them trying to replace an incorrect sandwich. I was floored and asked to talk to him myself as it’s beyond customary to replace an incorrect order, so they called him on the phone because he stays nowhere near the location to be there in person. He told me I shouldn’t order onions if I don’t want them, I said I didn’t order them and specifically unchecked them because I can’t eat them, and he berated me about how computers don’t make mistakes and he works 70 hours a week and doesn’t need my business. I said are you that pressed over $4.99 that I can’t get either the dinner I ordered or a refund? It was a one time online deal and I used the rewards I had accumulated at other locations. He said I’m the one that’s pressed over $4.99 but I said I’m just hungry so I’d like a refund to go get food with the money I already paid for wrong food. He arrogantly persisted that I can’t order properly, so I asked him to ask his workers how many mistakes computers make in a day, and he said no I know it wouldn’t add onions; well it did just like it added them before I even started my online order, or perhaps human error. But he wouldn’t have it, even after I reminded him that any food establishment would replace incorrect food. This location shouldn’t be running until the workers and customers can be treated properly by the franchise owner, as his words were quite angry and absurd along with the inaction. He said dispute it online, over $4.99, so instead I’m posting here that you’ll be out both money and food if you get a wrong order there since they won’t be allowed to fix it per their abusive eye in the sky.
• MR

  Mistie Radak

  Jun 25, 2026
  1.0
  I’m sorry, I don’t normally do this, but this was my sandwich that I picked up this evening. I couldn’t even unwrap because it was SOAKED in sauce. Completely inedible. I couldn’t even peel the wrapping off because it was stuck. Just gross.
• AV

  Anthony Vulgamore

  May 4, 2026
  4.0
  The food was good but I felt a regular sized wraps were a little small for the price, the service was just okay because I had a new person training that was making my sandwich. The restaurant was clean. I wish they didn't take the soda fountains out you have to get a bottle of soda.
• TS

  Tony S

  Apr 15, 2026
  1.0
  Stay away. I found 3 black hairs in my sub on 4/14/26.
• KA

  Kristen Aytay

  Apr 8, 2026
  1.0
  Placed an online order for 5:30pm. Went to go in and grab it. They tell me they didn’t receive an order. Then they said they got it and just didn’t see. A little annoying but it’s okay, mistakes happen. However it took them 20 minutes to make just 2 sandwiches. Meanwhile one of the employees working there was a younger dude who was making his friends that were in the store free sandwiches instead of making mine that was paid for. During this, the manager (an older woman) was making my sandwiches but struggling to read the instructions. Which is why it took so long. She was also telling her colleague that he can’t give free sandwiches and he continued making the free sandwiches despite her saying not to. The whole situation was unprofessional and I will never be returning to this location. I don’t blame the old woman, but as a manager, she should’ve been more vigilant of orders coming into the store and gaining control over her employe so they actually work instead of hanging out with friends.