Best Western Canal Winchester Inn - Columbus South East

Reseñas

• SJ

  Simone & Arthur-Zarddy Gwion Jr.

  1 day ago
  1.0
  Subject: Formal Complaint Regarding Wrongful Reservation Cancellation, Unprofessional Conduct, and Threat of Police Involvement To Whom It May Concern, I am writing to formally file a complaint regarding an extremely disturbing experience my family and I had at your hotel during the early morning hours of June 29, 2026 My wife, children, and I were traveling approximately six hours from Michigan to Ohio. Before beginning our trip, I booked a room through Priceline with the assistance of a live agent. Because we anticipated arriving between 1:00 a.m. and 2:00 a.m., I specifically asked the Priceline representative to contact the hotel and confirm our late arrival. The representative did so, confirmed that the hotel acknowledged our late check-in, and noted it on the reservation. Our reservation was also designated as Pay at Property, and I was expressly told that my card would not be charged until I arrived and paid in person. When we arrived, the front desk employee, Raj, informed me that he had canceled my reservation because my card had “declined.” I asked whether he had seen the notes indicating our late arrival. He admitted that he had. I also asked whether he saw that the reservation was to be paid upon arrival. Again, he acknowledged that he had. Despite knowing both of those facts, he still chose to attempt charging my card before my arrival and then canceled the reservation. I politely asked him to reinstate the reservation or contact Priceline so we could resolve the issue together. Instead, he refused and instructed me to call customer service myself. When I suggested using the hotel phone so we could resolve the issue immediately, he instead threatened to call the police if I did not leave the property. At that moment, I was standing in your lobby after driving six hours with my exhausted wife and children waiting outside. Rather than demonstrating empathy or attempting to solve the problem, your employee escalated the situation unnecessarily. To make matters worse, after insisting there was nothing he could do, he later offered me a room for approximately $140 per night. While standing in the lobby, I checked your own website and found the identical room available for approximately $88 per night. This raises serious concerns regarding: * Failure to honor a confirmed reservation. * Failure to follow documented late-arrival instructions. * Improper cancellation of a Pay at Property reservation. * Poor customer service and unnecessary escalation. * Quoting a substantially higher rate than what was publicly available. I respectfully request that Best Western conduct a full investigation, including reviewing: * The reservation notes. * The cancellation records. * Any attempted card authorization. * Security camera footage. * The employee’s conduct during this interaction. I also request a written explanation of why my reservation was canceled despite the documented late-arrival notice and why the situation escalated to threats of police involvement instead of reasonable customer service. This experience fell far below the level of hospitality and professionalism I expect from the Best Western brand. My family deserved far better after a long day of travel. I look forward to your prompt response and to learning what corrective actions will be taken to ensure that no other family experiences similar treatment. Sincerely, Arthur Reservation Number: 352426361 Date of Stay: June 29, 2026 Hotel: Best Western Canal Winchester Ohio
• JS

  James Shearer

  5 days ago
  5.0
  I honestly don’t see where all these bad reviews came from. I thought I was gonna have to wear my hazmat suit. Gentle man at the front desk was polite and helpful. It was clean and looked Good, room was very clean. All new clean linens. Everything worked fine except for the pool, pool was empty. No biggie to me. I stay at a lot of motels 4 to 5 nights a week but the only thing I did notice was the carpet looks dingy, that by itself could’ve been cleaned a lot better. I definitely stay here again l had a great night sleep thank you.
• RW

  Rick Walker

  May 24, 2026
  1.0
  Not worth the one star! Rooms are double beds and advertised as queens. $170 for the night to find mold in the shower and cracks in the ceiling of the room. Photos are deceptive. Do not reccomend.
• GD

  Gabby Demers

  May 22, 2026
  2.0
  The guys at the front desk were very kind but the room was nasty, the mirrors were not clean they had hand prints all over them the head board had sticky stuff all over it and it had gross fuzz on it, the bathroom door wouldn’t close all the way the shower curtain was ripped in a couple different places, the bathroom floor was filthy and there were boogers on the wall.
• NY

  Nunn Ya

  May 6, 2026
  1.0
  They never properly cleaned the rooms, we were on a business trip for 3 weeks (our company booked the rooms) when requested to have the rooms cleaned we were told they were “too busy” or either they weren’t properly cleaned. During the first week we were told they was no cooking allowed we accepted and told them okay, from then on we didn’t cook! Next morning when we asked for our rooms to be cleaned we left and went out to eat, we get a call from Tammy stating with an attitude that we were cooking in the room because “there was a smell in the hallway” as if there aren’t other people staying at the hotel! The cooking stuff was put away, she stated we had to leave and we called our company. They stated that she reported that we cooked in the room and trashed it by having “luggage everywhere”. She was very rude and disrespectful, when we asked her when we cooked she stated that that it smelled in the hallway and we had roosters for dinner that night! She made false accusations for no reason but seeing the reviews it was stated plenty of times that she was racist. The white guy that cleaned the rooms never properly cleaned them and must’ve complained and lied. When we checked in we had an nice Arab/Indian guy and when we cooked he let us know that we couldn’t do that here and we listened and ordered takeout. May she find God and learn how to treat people and not base it on the skin of their color! Instead of trying to figure out issues she try and argue against them as seen in previous reviews! Hire better staff best western. Also we’re not from Ohio!