Joseph Alfassa: Allstate Insurance

Reseñas

• RS

  Ronnie Sesso

  3 days ago
  5.0
  Franchesca and the team are Awesome I would recommend this sight
• DC

  D C

  Jul 31, 2026
  1.0
  After being an Allstate customer for decades, I believe I was treated unfairly by Mr. Alfassa’s agency. My understanding is that the agency had all documentation necessary to process my refund by July 17. Despite that, my refund was not promptly processed. Instead, I was contacted with a more competitive premium only after I had made the decision to cancel my policy. From my perspective, this raises serious concerns about whether my interests as a long-standing customer were given the same consideration as the agency’s interest in retaining my business. Had my policy been reviewed in good faith over the years, particularly in light of my driving record, I question why a substantially lower premium was not offered long before I decided to leave. As a consumer, I reasonably expected timely processing of my refund, fair treatment, transparent communication, and a periodic review of my policy to ensure it remained competitively priced. In my opinion, those expectations were not met. The unnecessary delay in processing my refund and the last-minute effort to retain my business left me feeling that customer loyalty was secondary to the agency’s financial interests. After decades with Allstate, this experience has caused me to lose confidence in both Mr. Alfassa’s agency and the company. I cannot recommend this office and Allstate because of these experiences. I implore anyone with an existing policy with Allstate to review their policy periodically and to seek more competitive prices. I found a rate that was 50% less than what Mr. Alfassa was charging me annually and you can too!
• CC

  Cris Ciccotelli

  Jul 24, 2026
  1.0
  Being a customer for over 30 years my family and I will all be pricing other insurances! Very sad…Beware: loyalty should be reciprocal. …Apparently Not with this company.
• PO

  Pete Omuro

  Apr 17, 2026
  1.0
  Just a heads up DO NOT DEAL WITH FRANCESCA, she is disrespectful, incompetent and does not do her job. Any time I've called that office to speak to her, she is on a call, out to lunch regardless of time, day of the week etc., not to mention I have never received a return call. Instead of helping her clients she places them on the "Pay-No-Mind" list. In all my years of being insured I've never encountered anyone as unprofessional as Francesca Reilly. Do yourselves a favor stay far away from that office Respectfully Pete Omuro