The UPS Store

Reviews

• MG

  marisol guzman

  3 days ago
  1.0
  I went to the store on 06/13/26 at 1:30, the girl there Was rude, the young man was rude, I never returned anything, he was sooo rude it was insane, will never go again
• JA

  Jessica Ambrosetti

  4 days ago
  5.0
  I had a print order that I needed urgently and Colleen did a wonderful job making sure she had exactly what I needed. Everything was done promptly and the quality was great! Everyone was helpful and pleasant to deal with, even with how busy the store was.
• CR

  Cameka Ross

  6 days ago
  1.0
  I opened a mailbox at this location for my business on June 2 and paid in full. I was told I would receive a phone call when my mailbox key was available for pickup. Since then, I have followed up multiple times. I checked back on Friday and again today, June 10, only to be told that my key is still not available. While I was there, staff appeared confused and were searching around to see if a mailbox key had been prepared for me, but ultimately could not provide one. I also feel very uncomfortable with the fact that staff seemed confused when trying to locate a mailbox key intended for my business. If there is confusion over something as basic as a mailbox key, it makes me question how my business mail and packages would be handled at this location. After waiting more than a week without access to the mailbox service I paid for, I requested to cancel and receive a refund. I was then informed that I would not be refunded, despite never receiving the key or being able to use the mailbox. I find this unacceptable. If a customer pays for a service, they should receive what they paid for. In my case, I paid on June 2 and, as of June 10, I still do not have a mailbox key. Refusing a refund for a service that was never provided is extremely disappointing. As a business owner myself, I find this very unethical. Businesses should be held accountable for delivering the services customers have paid for. Collecting payment immediately while failing to provide access to the service and then refusing a refund is not how customers should be treated. I do want to note that the young lady who assisted me was polite, professional, and respectful. My frustration is not directed at her personally, but rather at the way this situation was handled and the lack of a reasonable resolution. If you’re looking for a mailbox, I would recommend considering another UPS location or the post office. My experience was that payment was collected immediately, but the service itself was not available, and no reasonable resolution was offered. Based on my experience, I cannot recommend this location.
• MM

  Maxine Monroe

  Jun 3, 2026
  2.0
  I went to UPS this morning for assistance with a return order to SHEIN. The young man behind the counter was not helpful and dismissive. I explained that I’d never done a return to SHEIN and needed his assistance with getting the barcode he was insisting I have. He refused to assist me and said “when customers come in unprepared, I can’t help them”. It’s a customer service job, so I think if a customer asks for assistance, you’d offer assistance. When I again told him that I just needed to be shown how to do it the first time and had been told UPS would help Me, he went on to say, “I don’t use SHein so I can’t help”. Instead of yelling and fussing with him, I chose to walk out and go sit in my car to try to figure it on my own. On my way out the door, in a very condescending, flippant way, “he said “have a nice day” after being fully aware that he hadn’t assisted me at all. I couldn’t even respond because I refuse to have a negative interaction with a child left to manage business operations on his own. This young man should not be left on his own to open that store. He has horrible customer service skills, and is condescending and rude. UPS, you can do better than this.
• TT

  Truth Talker

  May 19, 2026
  5.0
  The UPS Store has been an absolute pleasure to work with, especially for Brothers BBQ and the amount of business we do through them. Finding a place that consistently delivers quality, professionalism, and fair pricing is not always easy, but this location continues to exceed expectations. The staff is friendly, knowledgeable, and incredibly helpful every time we walk through the door. They handle everything efficiently and make the process smooth, even during busy moments. You can tell they genuinely care about customer service and making sure everything comes out right. The pricing has been very fair, the turnaround times have been reliable, and the overall quality of what they produce has been consistently impressive. Whether it’s printing, shipping, business materials, or custom projects, they’ve become a trusted resource for us. It’s refreshing working with a business that values professionalism while still treating customers in such a personable way. Highly recommend this UPS Store location to both individuals and local businesses alike.