My order was basic and the interaction was pretty standard. Food was as expected from subway in a train station. They had some portion of the veggie station broken down for some reason so I wasn't able to see the full selection, but not a big deal, just annoying. While my interaction was uneventful, the older couple in front of me did not speak English and the lady behind the counter did a good job trying to stay patient and helpful while navigating the choices that are much more difficult to understand and communicate given the language barrier. She handled it pretty well and let the frustration go quickly instead of carrying it into the next customer, me. Always room to improve in such situations, and probably less frustrating ways to navigate, but overall she did quite well in a frustrating-for-all-parties situation. The older couple seemed happy with the result from my perspective, so overall a win in my opinion.