CL
Carnella Lee
Jan 2, 2026
I frequent this Subway location often, and unfortunately this has become a recurring issue. Several employees consistently close sandwiches using their hands instead of a knife or proper tool, pressing down on the meat, vegetables, and sauces. The result is a messy, poorly constructed sandwich, as shown in the photo.
This is not standard sandwich or deli-station practice. Using hands to compress ingredients rather than properly tucking and cutting affects presentation, consistency, and overall food quality. When I’ve raised this concern in the past, staff have dismissed it and tried to make it seem as though the concern itself was the problem.
What makes this more frustrating is that one employee does it correctly. I was just here yesterday, and that worker used a knife to close the sandwich properly. The difference was clear, neat, balanced, and professionally made. This shows the issue is not the request, but a lack of consistent standards.
What ultimately led me to decide not to return is what happened tonight. The owner walked in, recognized me, and made a smart remark related to a prior complaint instead of addressing the issue professionally. Rather than reinforcing proper technique or setting expectations with staff, he chose to play into it.
At this point, this reflects a leadership and training issue. I’m not asking for special treatment, just consistent, professional sandwich preparation and respectful handling of customer concerns.