Very disappointing experience at this FedEx location.
I came in with a prepaid package in a reused shipping box. There was an old black-and-white hazardous materials marking from previous use, unrelated to my shipment. I fully understood the concern and was willing to remove it immediately.
However, employees Rory and Gracie refused to provide even basic assistance when I asked for scissors. After I explained that the package contained shampoo (not hazardous materials), I was still told they would not accept my shipment even if I removed the old label.
I was told the only option was to buy a new FedEx box or place my current box inside another box purchased from them.
As a result, I had to go back to my car, spend extra time removing the label myself, and return again — wasting my time and causing unnecessary stress.
What made this worse was the rude and dismissive attitude from Rory and Gracie. This was not a complicated situation, and it could have been handled professionally and respectfully.
MM
Meghan Mattison Music
Apr 30, 2026
Parking situation sucked but service was awesome.
easy to access location, good people, good service
This place sucks every item I drop off with paid accurate postage they rip me off and mark it that it’s labeled underweight and I have to pay extra fees
I know how to read a tape measure and scale correctly as I’ve done it professionally for over 10 years this is my last time using there terrible drop off or shipping I’ve never had a issue with UPS
MR
Melissa Rathbun
Apr 8, 2026
Super fast and friendly service, plus copies were more affordable than other places.