RC
Rafael Cruz
May 19, 2026
This is the second time I’ve ordered from this restaurant and had issues, and at this point it’s becoming extremely frustrating. The woman who handed me my order was unprofessional and clearly needs additional customer service training. Not only was the service disappointing, but none of the instructions on my order were followed. I specifically requested extra lettuce, mayonnaise, and Baja Chipotle sauce, yet none of that was included. There was also no salt, pepper, or oregano provided.
What makes this even more upsetting is that this is not the first issue I’ve experienced here. The last time I ordered in person, the woman at the counter had an attitude simply because I asked for minor adjustments to the $3.99 value sub. I was told that absolutely nothing could be altered — no salt, no pepper, no pickles, nothing other than exactly what was listed on the menu — even though the menu itself clearly states that additional items can be added for an extra charge.
As a paying customer, this level of poor service, lack of attention to orders, and dismissive attitude is unacceptable. I have now purchased from this location multiple times and continue to experience errors and unprofessional behavior. I would like someone from management to contact me directly regarding these repeated issues