GC
GUSTAVO CASTELLANOS
Jul 18, 2026
Wingstop has great food, but the overall experience at this location has been consistently disappointing because of the lack of cleanliness. On multiple visits, I’ve found sticky tables, dirty surfaces, spills that haven’t been cleaned, flies, and a dining area that looks neglected.
I’m also concerned about the appearance and hygiene of the staff. Several employees have appeared unkempt, with dirty uniforms, shoes, hands, and fingernails. In a restaurant where food is prepared and served, cleanliness and personal hygiene should be a top priority. On top of that, the customer service often feels cold and unfriendly.
I’ve been to Wingstop locations in other states, and the difference is significant. This seems to be a management and supervision issue at the Rochester area locations. The company should place much greater emphasis on cleanliness, employee hygiene, professionalism, and the overall customer experience. During my last visit, the condition of the restaurant made me lose my appetite, and I couldn’t fully enjoy my meal.