I had a genuinely dangerous experience with this Subway that needs to be taken seriously.
On April 26th, I ordered a veggie sub through DoorDash. The store has disabled the allergy/special instructions box in the app, so there was no way for me to indicate that I have a mayonnaise allergy. Despite ordering a veggie sub, my sandwich arrived covered in mayo.
I was extremely hungry and took a bite without realizing it—this resulted in an allergic reaction that required me to use my EpiPen (400.00$). This could have been life-threatening.
What’s even more concerning is how this was handled afterward. DoorDash dismissed the issue and told me I should have used the allergy box—which this store does not provide. When I attempted to contact the store directly, someone answered once, I politely asked for a manager and he told me there was no manager, and said “don’t call back,” and hung up. After that, my repeated calls were ignored entirely.
This is beyond poor customer service—this is a complete failure in basic food safety and accountability. Disabling allergy communication while serving food that can trigger severe reactions is dangerous.
I don't care about a refund. I am looking for accountability, an apology, and for this location to fix a system that could seriously harm someone else.