KR
Kimberly Rutherford
May 13, 2026
I tried ordering 2 sweet onion teriyaki meal deals, 1 being a footlong and one being a half sub. What i ended up getting was 1 teriyaki footlong sub and one half veggie sub with 4 cookies, 2 chips, and 2 drinks. I wasnt told they were making my half sub a veggie just cause I didnt want meat on it, so when I picked out my sides and drinks I thought it was part of the meal deal but it wasnt and I wasnt told. I also got the wrong cookies, I asked for 2 raspberry cheesecake and 2 white macadamia nut, theyre my favorite, instead I got 2 white macadamia nut and 2 oatmeal raisin. When I called and said how I got the wrong cookies and wasnt told about the change in my order until I was rung up the employee just told me I mustve said it wrong and if I want I can come in and buy new cookies. No apology, just saying I mustve said what I wanted wrong. She did explain why it was a veggie sub since I got no meat on it but I wasnt told that until all the food was ordered and I got a bunch of extra things for extra money thinking it was part of a deal when it wasnt and they didnt say anything about it when I asked for 2 meal deals in the beginning. I feel bad cause they were pretty busy and theyre probly trying but come on I didnt even get an apology and the way she said "you mustve said it wrong" just came off as so rude. At least have manners, I know their job is hard but an apology isnt