Great food. Great people.
I placed a mobile order through the Subway app for pickup at the Norwich, NY location (5636 State Hwy 12). The app said the order would be ready by 6:10 PM. My wife arrived at 6:05 PM and the food still wasn’t made. No one checked in on her at all — she had to go up to the counter herself at 6:20 PM just to ask about it.
The employees said things like “it must not have come through” or “someone else must have taken it,” but once they finally looked, the order was sitting right there in the system. Only then did they start making the food.
I specifically requested the chicken to be hot because the last time it wasn’t. This time it was even worse — the chicken was cold, actually colder than the vegetables. Completely unacceptable.
Very disappointing experience and not the level of service or quality Subway should be delivering.
NV
nina vaphides
Jul 8, 2026
Great store , great energy from the employees. Olivia took care of me very attentive and enthusiastic. Bathroom super clean love that, and veggies are super fresh!
DT
Daniel Tuttle
Jul 8, 2026
With my order I asked for the Moana meal deal for three subs and they got snotty with me and said that I said three fountain drinks when I know I said the Moana deal and treated us like really crappy really snotty towards customers
JS
Jesse Symonds
Jul 5, 2026
The service was outstanding. Fast, very friendly and happy to make food exactly as ordered, instead of just slapping it together haphazardly. This was the best subway experience I have ever had. The three girls working that night had great morale and team chemistry. It's still just Subway food, but the staff was excellent.