Hands down the absolute BEST Staff I've ever seen in any customer service job. This crew is consistently engaging and responsive with their customers.
I really have to say that this staff sets the bar high for how it can be done!
Amy has proudly operated her Subway restaurant in Norwich for 24 years, and her dedication truly shows. She is incredibly personable and seems to know every guest who walks through the door. Her warm service and strong connection with the community create a welcoming experience. Great job, Amy!
DS
Donna Slocum
Aug 20, 2026
I went in and a boy named Gabe was working. I had a list of things to get and he helped me so much was patient and incredible.
CT
Cooper Thorpe
Aug 18, 2026
Great food. Great people.
I placed a mobile order through the Subway app for pickup at the Norwich, NY location (5636 State Hwy 12). The app said the order would be ready by 6:10 PM. My wife arrived at 6:05 PM and the food still wasn’t made. No one checked in on her at all — she had to go up to the counter herself at 6:20 PM just to ask about it.
The employees said things like “it must not have come through” or “someone else must have taken it,” but once they finally looked, the order was sitting right there in the system. Only then did they start making the food.
I specifically requested the chicken to be hot because the last time it wasn’t. This time it was even worse — the chicken was cold, actually colder than the vegetables. Completely unacceptable.
Very disappointing experience and not the level of service or quality Subway should be delivering.