DW
Dahlia Weinstein
Jul 14, 2026
Unfortunately I am aware that the staff has changed and been cut down but I just had a Horrible experience just now. The scanners aren't working while getting a 5 dollar pre authorization charge - when I asked when they will be working without any sign the young lady was disgustingly rude to me!!!! I asked if I could have more assistance with the scan and I was told a hard NO. I didn't get her name but I wanted to let you all know immediately how nasty and rude she was to me !!!!!
Rogerio is fantastic. He turned around a very last-minute printing and binding request without hesitation. He made a stressful deadline a non-issue — a huge win to my team.
Asked a question about ship to PO box. The employee's reply was curt, he black hair and moustache, around 50s old, standing next to the window said Fedex does not ship to PO box and they are a private company.
BS
Bill Sussman
May 27, 2026
Rogerio the manager made my day and my wife's first mothers day. Not only did he go above and beyond for me as a customer of Fedex, he went beyond anything close to what I'd expect from someone I'd never met. I walked in overhwlemed trying to get a speical menu written & printed for my wife the afternoon before Mother's Day to accompany her breakfast in bed meal. Due to issues with both the desktop machines and the cookie settings in the private browser window that automatically populates when you use the machine as a free user, the "free template" link on the Fedex website wouldnt work (presumably due to cache/cookie issues not allowing the API from Canva to fire and populate the template with the lanaguge I'd typed in. After trying dozens of times and then moving to each of the different monitors an hour had passed. Rogerio walked me through how to to is on my phone, but by the time I was able to create the whole order on the Fedex website on my phone, get it paid for, fix the quantity issues (there is a minum requirement), another hour and a half had gone by; it was pouring rain and near closing-time. After exchanging some shared memories we both had from being in Brazil, we had formed a real connection. I looked up at the clock worried, but Rogerio reassured me we were going to get this done to bring to my wife the next morning for her first Mother's Day breakfast as a new mother. Rogerio's hospitality and friendliness in genuinely wanting to help me was boundless; that experience is something I will never forget. Bom trabalho & Thank you, Rogerio!
FJ
Fly Jamerson
May 10, 2026
Great customer service, Gregorio was courteous and quick to help me with my order!