HK
Harry Kaufman
Aug 12, 2026
Unfortunately I am injured and cannot pick up my package physically. Despite the website clearly saying I can assign someone to pick up the package, the store associates were unwilling to cooperate. I'm attaching the page from the website as proof. Big shoutout to Jasmine for making this whole process as difficult as possible <3
Wish I could give it 0 stars. If you want someone to completely ignore you while you stand there with your packages then this is the perfect place. Worst customer service experience ever.
Kevin helped me triage next day quick invitations I was picking up. Needed to trim them to fit in an envelope. Helped me quickly in store. Awesome service.
MW
Molly Walters
Jun 10, 2026
The customer service this morning was pretty terrible. I waited for 5+ minutes before seeing the associate who was talking on the phone in the back. The conversation might have been work related or it might not have been, she was talking about "100" of something, and I was ignored completely. Even when she came out to put the registers in at 8:15 I was not greeted in any way, and at that time I had been waiting for around 7 minutes. I told her what I needed help with as she approached where I was standing, and with very inattentive, minimal conversation she guided me to help myself. Not once did the associate make a connection with me to ensure a successful, let alone positive, transaction. Dropping off packages before work in the morning is annoying enough and this associates attitude is not well-suited for a morning "rush".
CO
Charlie Obrecht
Jun 4, 2026
Recommend visiting UPS that is 1 block north for shipping, if you have the option. Arrived in the middle of a weekend with 1 person in line and took over 20 minutes to be attended (associates processing packages in the back of the store). Another 15 minutes to ring up two packages, before being told the system was down.
Went through the same process in 5 minutes at UPS. Waste of time.