Terrible service. Luana/Juana worker goes in the back to look for a package that I came to pick up. She can’t find it, even after asking another worker. (I can hear them talking).
So she returns to me and says “We sent your package back yesterday.”
Frustrated I leave empty handed but decide to call customer service. I get ahold of customer service and they say my package is still at the location, there is no notification in the system that it was sent back.
So I go back to the store. And get the same worker. I say I have customer service on the phone and they are saying my package is here.
The worker asks for the last four of my tracking number and goes back to look for my package. I can hear her moving boxes around on the shelf.
And voila she returns with my package with the most unpleasant look on her face. She offers no apology or explanation to why she told me my package was sent back yesterday just an hour earlier.
I am getting angrier and angrier by the lack of apathy or care. So I ask to speak to someone about the situation.
She says “you had customer service on the phone.” As she brushes me off, she says “byeeee. Byeeee. Byeee.”
I leave with my package and knowledge to never do business with FedEx ever again.
AC
Alexandra Cruz
Sep 11, 2026
Sixto was so helpful, patient, and handled my three packages with care. Great location for shipping / printing needs!
BF
Brittani Farrell
Aug 18, 2026
Tre’quan was kind, efficient, and helpful.
OS
Oceanum Sinefine
Jul 12, 2026
So. Rude. I only had to pick up a package, which I did, then removed the contents from the box and placed them into my own rolling suitcase to walk. When I tried to throw away the box that I disassembled and it’s filler bubble capsules, and asked the guy at the register where the trash can was, he just kept saying, “That has to go outside. Outside.” No directions just “outside.” There was no visible trashcan in the store or immediately outside the store when I went outside with the box.
So again I had to keep asking “where outside,” “outside is a general descriptor,” to which the guy at the register, obviously irritated, responded, “across the street.” Across the street to the nearest trash can I went with the box, leaving my things in the FedEx store until I could return to collect them and leave the store.
Ridiculous policy, ridiculous display of ignorance of common customer service and civility. Definitely wish I never had to interact with this poorly behaved person just to pick up a package. Reflects badly on the training and hiring standards of that FedEx store. Do better.
CC
Colleen M Crabtree
Jul 12, 2026
Tre’Quan from this location truly saved me. I had a large order I needed within a few hours on a Sunday and he delivered everything perfectly and was so easy to communicate with. Very very grateful for his quick help!